Privacy Policy

Last updated: October 2026

1. Personal Data Controller

The personal data controller is “KOMAND EOOD”, Western Industrial Zone, Vidin 3700, Bulgaria. To contact us: tel. +359 94 600 185, email [email protected].

2. What Data We Collect

  • name, email address and telephone number that you provide when making an inquiry or calling us;
  • the content of your inquiry, including the products and parameters requested;
  • technical data from server logs (IP address, browser type) for website security and protection against abuse.

The website does not carry out automated profiling and does not collect special categories of personal data.

3. Purposes and Legal Bases for Processing

  • responding to inquiries and preparing quotations — steps taken to enter into a contract (Art. 6(1)(b) GDPR);
  • performance of contracts, delivery and warranty service — performance of a contract;
  • accounting and tax obligations — legal obligation (Art. 6(1)(c) GDPR);
  • protecting the website from spam and abuse — legitimate interest (Art. 6(1)(f) GDPR).

4. Data Retention

We retain inquiries and related data for up to 3 years from the last contact, unless a contractual relationship arises. Contractual and accounting documentation is retained in accordance with applicable statutory periods.

5. Disclosure of Data to Third Parties

We do not sell or provide your personal data to third parties for marketing purposes. We use processors (for example, a hosting provider) with whom we have data processing agreements under Art. 28 GDPR. Data is not transferred outside the European Economic Area without appropriate safeguards.

6. Your Rights

Under the GDPR, you have the right to: access your data; rectification; erasure (“the right to be forgotten”); restriction of processing; data portability; object to processing; and withdraw consent at any time, without affecting the lawfulness of processing before withdrawal. You may also lodge a complaint with the Commission for Personal Data Protection (CPDP), Sofia, 2 “Prof. Tsvetan Lazarov” Blvd., www.cpdp.bg.

7. How to Exercise Your Rights

Send a letter to [email protected] or write to the company address. We respond within 30 days of receiving the request.